Terms of sale

Effective Date: September 30, 2026

Last Updated: September 30, 2026

Article 1 – Scope and Purpose

These Terms of Sale ("Terms of Sale") govern all purchases, orders, and sales completed through the website https://serenza-uk.store (the "Site"), operated under the commercial brand name SERENZA by:

Legal Business Name: ANTHONY MUFUNDU / NORD CORP
SIREN: 882 687 213
SIRET: 882 687 213 00017
VAT Identification Number: FR63882687213
Customer Support Email: contact@serenza-uk.store
Customer Support Phone: +33 7 52 02 58 78
Website Hosting Provider: Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada | Tel: +1 613 241 2828)

By placing an order on the Site, you ("Customer", "Buyer", or "You") unreservedly accept these Terms of Sale in full. These Terms of Sale take precedence over any other conditions, unless expressly agreed upon in writing by SERENZA.

Article 2 – Products and Pricing

Product Availability: Products are available for purchase subject to stock availability. In the event that a product becomes unavailable after your order has been placed, SERENZA will inform you via email as soon as possible and issue a full refund within 14 calendar days.
Product Descriptions: SERENZA makes every effort to present product images, colors, and descriptions as accurately as possible. However, minor variations (e.g., color display variations due to device screen settings) do not engage SERENZA’s liability.
Prices: All product prices are displayed on the Site in the specified store currency. Prices include applicable taxes (where mandatory) but exclude shipping fees, which are calculated and explicitly displayed in the order summary before order validation. SERENZA reserves the right to modify prices at any time, but products will be billed based on the rates in force at the exact time the order is registered.

Article 3 – Order Process and Contract Formation

Order Validation: To complete an order, the Customer must follow the online checkout process:
- Select items and add them to the shopping cart.
- Review the cart content and proceed to checkout.
- Provide accurate shipping and billing address details.
- Select a delivery option and a payment method.
- Review the order summary, accept these Terms of Sale, and confirm payment.
Order Confirmation: Once payment is authorized, SERENZA will send an automated order confirmation email containing the order details, invoice, and tracking information. Contract formation occurs upon transmission of this email.
Order Refusal: SERENZA reserves the right to reject or cancel any order for legitimate grounds, including: suspected fraudulent payment, active commercial disputes, previous payment defaults, or unfeasible delivery requests.

Article 4 – Payment Terms and Security

Payment Methods: Payments are collected securely through certified payment gateways, including Shopify Payments, Stripe, credit/debit cards (Visa, Mastercard, American Express), Apple Pay, and other supported gateways on the Site.
Instant Authorization: Payment is debited immediately upon order validation and authorization by your issuing financial institution.
Security and Encryption: All payment transactions are encrypted using Transport Layer Security (TLS/SSL) technology and processed under PCI-DSS Level 1 compliance standards. SERENZA never stores raw credit card details on its servers.
Anti-Fraud Checks: Orders may undergo automated 3D Secure 2.0 verification and risk evaluation. SERENZA reserves the right to request proof of identity or address before releasing high-value orders.

Article 5 – Order Processing & Shipping Policy

All orders placed on SERENZA are processed and dispatched according to the handling tier selected at checkout:

Order Processing Delays:
- Priority Processing: Orders with Priority Processing selected are validated, handled, and queued for courier pickup within 1 hour.
- Standard Processing: Standard orders are processed and queued for courier pickup within 24 hours.
Delivery Timelines:
- Estimated Transit Time: 3 to 7 business days (Monday through Friday, excluding national holidays).
- Delivery timelines commence from the date the package is dispatched to the carrier.
Shipment Tracking: An automated tracking code and portal link will be emailed to the Customer upon package dispatch.
Delivery Address & Responsibility: The Customer is responsible for providing complete and correct delivery information (including unit numbers, gate codes, recipient names). SERENZA shall not be held liable for delayed or non-delivered packages resulting from incomplete or inaccurate shipping details provided at checkout.

Article 6 – Right of Withdrawal (14-Day Return Policy)

Statutory Withdrawal Period: In accordance with European Consumer Rights directives, You have the right to withdraw from this contract and return your item(s) without giving any reason within 14 calendar days from the day on which You (or a designated third party) take physical possession of the goods.
Eligibility Requirements:
- Items must be returned unused, unworn, unwashed, and in their original packaging with all tags attached.
- Items that are damaged, stained, altered, or returned without original packaging will not be accepted or refunded.
Return Procedure:
- Contact support at contact@serenza-uk.store with your order number to request return authorization.
- Ship the item using a trackable shipping method to the designated return warehouse provided by our team.
- Return Shipping Fees: Return shipping costs are borne by the Customer, unless the item delivered was incorrect or defective upon receipt.

Article 7 – Refunds and Dispute Resolution

Refund Issuance: Once the returned goods are received and inspected, SERENZA will notify You of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5 to 10 business days.
Damaged or Defective Items: If You receive a damaged or incorrect product, You must notify SERENZA within 48 hours of delivery at contact@serenza-uk.store with photographs of the item and packaging. Upon verification, SERENZA will issue a prepaid return label and send a free replacement or execute a full refund.
Friendly Dispute Resolution: In the event of an issue, non-delivery, or billing question, Customers are strongly encouraged to contact SERENZA directly at contact@serenza-uk.store or +33 7 52 02 58 78. SERENZA is committed to resolving customer issues amicably and promptly without requiring payment chargebacks or processor escalations.

Article 8 – Warranty and Liability

Legal Guarantees: Products sold on the Site benefit from the legal warranty of conformity and the legal warranty against hidden defects under applicable French and European consumer protection laws.
Limitation of Liability: SERENZA shall not be liable for damages resulting from improper use of purchased products, minor variations in product display, or carrier delays caused by events outside reasonable control (including customs delays, labor strikes, or severe weather conditions).

Article 9 – Governing Law and Jurisdiction

Applicable Law: These Terms of Sale and any purchase contracts completed through the Site shall be governed by and construed in accordance with the laws of France.
Jurisdiction: Any dispute arising out of or in connection with the validity, interpretation, or execution of these Terms of Sale that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of France, without prejudice to mandatory statutory rights available to international consumers under their local law.

Article 10 – Customer Service Contact

For any questions regarding an order, return, or invoice:

Brand Name: SERENZA
Operating Entity: ANTHONY MUFUNDU / NORD CORP
SIREN: 882 687 213
Customer Support Email: contact@serenza-uk.store
Customer Support Phone: +33 7 52 02 58 78